(4.8 / 5)1553+ Ratings

Diamond Resorts Reviews

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Overall Rating

4.8
23 Reviews
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About Diamond Resorts

Diamond Resorts is a part of the Hilton Grand Vacations timeshare portfolio of hotels and resorts. The Diamond portfolio includes managed and affiliated properties in more than 370 vacation destinations around the world. They offer groups, families, and individual travelers distinctive accommodations where they most want to vacation.

The company provides a network of over 400 resorts offering comfort, choice, and flexibility for weekend getaways or adventures halfway across the world. As a Diamond Resorts member, one has the opportunity to see favorite country music artists, sports heroes, and more at exclusive events throughout the year.

They also offer exclusive experiences and access to a world of entertainment and activities that are handpicked and perfectly planned to turn any getaway into an unforgettable experience. In addition to the Diamond branded and affiliated resorts, THE Club® offers a global array of member benefits, discounts, offers, and promotions that allow members to exchange points for a wide variety of products and travel services..

Diamond Resorts Coupon & Discount Codes

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Diamond Resorts Customer Reviews (23)

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George Pollard
George Pollard
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Tried and True!

Been a part of this program for a while now, and it’s been smooth sailing all the way. Reliable, to say the least.

Jun 6, 2023
Dave De Ron
Dave De Ron
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Service on Point

Got to hand it to these folks, customer service is A1. Needed some help with my booking and they were super helpful.

Jun 4, 2023
Tiziano Fiorentino
Tiziano Fiorentino
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Quality Stay

All the properties I’ve stayed at were spick and span. Nice job, guys! Quality is definitely their middle name.

Jun 4, 2023
Ormazd Brunault
Ormazd Brunault
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Innovative Reservation System Made Booking A Breeze

The online platform made reserving stays, redeeming points and requesting upgrades a snap. We were able to search every available option across the network according to dates, destinations, room types and points required - impressive and convenient.

Jun 3, 2023
Sabine Holtzmann
Sabine Holtzmann
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An Investment In Making Precious Memories

Each vacation through HGV has become a treasured memory for our family. The level of comfort, care and convenience this program offers lets us fully enjoy our time together in amazing locations, creating experiences that will last a lifetime.

Jun 2, 2023
Michael Neumann
Michael Neumann
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Family Friendly Fun

It's perfect for my crew. We can all go on vacation together and there's something for everyone. The kids love it as much as we do!

Jun 2, 2023
Teresa Burns
Teresa Burns
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Consistently Exceptional Service And Amenities

The staff genuinely seem to enjoy their jobs and take pride in making the customer experience excellent. Leisure activities, pools, golf courses, spas, kids' programs, dining - everything exceeds typical standards for a trouble-free, rejuvenating vacation.

Jun 1, 2023
Maximilian Bieber
Maximilian Bieber
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Options, Options, Options

This program’s got variety! I can go wherever I fancy. Can't wait to see where I end up next year.

Jun 1, 2023
Eugenia Charrette
Eugenia Charrette
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Every Penny Worth It

Absolutely love the fixed pricing. No surprise bills or crazy rate changes. It's peace of mind, really.

Jun 1, 2023
Louise Waters
Louise Waters
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Spotless Units With All The Comforts Of Home

The kitchens are fully stocked for cooking, bedrooms sleep groups comfortably, and living areas provide entertainment hubs. Washer/dryer units and daily housekeeping ensure a clutter-free, worry-free vacation where you can truly relax.

May 31, 2023

Diamond Resorts Customer’s Q&A

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Diamond Resorts FAQs

FAQ

How do I become a Diamond Resorts member?

To become a Diamond Resorts member, one needs to contact the Direct Sales department for more information. The membership delivers destinations, events, and experiences that help break from the routine. With an easy points system, planning the next vacation is simple. As a member, points can be used to stay at a favorite resort, book a cruise, or experience a once-in-a-lifetime guided adventure. Special travel benefits, including priority check-in and upgraded accommodations, are also received. Points can be used to book rental cars, toward airfare, or to shop online. The points are yours to use however best fits your vacation needs. By becoming a Diamond Resorts member, a promise is made to take a break and a commitment to take time out for what's important. The membership is guaranteed time to reconnect with the things and people who matter most.

FAQ

What is Diamond Resorts?

Diamond Resorts is a wholly owned subsidiary of Hilton Grand Vacations. It was an independent timeshare and vacation ownership company until it was purchased by HGV in 2021. Following the purchase, Diamond's resorts became part of HGV's resort portfolio, and Diamond itself became a brand and subsidiary of HGV. Diamond Resorts offers over 400 resorts in distinctive locations around the world, with comfort, choice, and flexibility. You can also enjoy exclusive events with your favorite country music artists, sports heroes, and more, and access to a world of entertainment and activities. The Diamond portfolio includes managed and affiliated properties in more than 370 vacation destinations around the world that offer groups, families, and individual travelers distinctive accommodations where they most want to vacation..

FAQ

How many resorts does Diamond Resorts have?

Diamond Resorts owns, operates, and manages 92 vacation ownership resorts that offer accommodations, dining, spa, and hospitality services. This vast network of resorts provides comfort, choice, and flexibility for guests. The majority of Diamond Resorts have been or will be rebranded as Hilton vacation Club properties, however, the original brand will continue to exist as some resorts are slated to retain the Diamond Resorts name. The Diamond portfolio includes managed and affiliated properties in more than 370 vacation destinations around the world..

FAQ

Where are the locations of Diamond Resorts?

Diamond Resorts has a network of vacation destinations across the globe. In the United States & Canada, they have resorts in states like Arizona, California, Colorado, Florida, Indiana, Missouri, New Mexico, North Carolina, Tennessee, Utah, Virginia, and also in Canada. In Europe, they have resorts in countries like Austria, England, France, Italy, Portugal, Scotland, Spain, including the Balearic Islands and the Canary Islands. They also have resorts in Africa, specifically in South Africa. For those looking for a tropical getaway, Diamond Resorts offers locations in Mexico, the Caribbean, Central & South America. They also have a location in Hanoi, Vietnam called the Hanoi L'Heritage Diamond Hotel & Spa.

FAQ

About diamondresorts.com Popular Products and Services?

DiamondResorts.com offers a membership program known as The Club. Members can exchange points for a wide variety of products and travel services. Accommodation choices are available at selected Diamond Resorts International® owned and collections. All benefits are ancillary and are subject to change and/or cancellation without notice. A purchase should not be made based solely on the Member Benefits. The Club also has fees and dues associated with it. Please note that this information is subject to change, and for the most accurate and up-to-date details, one should refer to the official website.

FAQ

Can you tell me more about Diamond Resorts International® owned and collections?

Diamond Resorts International® is a wholly owned subsidiary of Hilton Grand Vacations (HGV). It was an independent timeshare and vacation ownership company until it was purchased by HGV in 2021. Following the purchase, Diamond's resorts became part of HGV's resort portfolio, and Diamond itself became a brand and subsidiary of HGV.

Diamond operates a number of different “collections,” or a group of resorts belonging to a specific region or affiliated brand. Diamond manages nine collections, which include: Diamond Resorts U.S. Collection, Diamond Resorts Hawaii Collection, Diamond Resorts California Collection, and Diamond Resorts European Collection.

Accommodation choices at selected Diamond Resorts International® owned and managed resorts have been allocated into six groupings of resorts called Collections. The Collections have been created to ensure the facilities included in each one will be available for use by their respective members and by members of THE Club®..

FAQ

About diamondresorts.com Payment Method?

Diamond Resorts offers a SurePay Automated Payment Plan. This plan simplifies making payments on your account. With SurePay, payments are automatically debited from your savings/checking account or credit card on a monthly basis. This saves time, postage, and inconvenience. Additionally, your bank or credit card statement will provide a permanent record of your payments. When the Add Card option is selected, a secure credit card entry page will display. Here, you can enter your credit card information. Once entered, you will be navigated back to this page. The payment amount includes additional waiver products. Please note that your last payment may not be automatically drafted from your account due to a difference in the scheduled drafted amount. If you have any questions regarding SurePay, please call 877.DRI.CLUB (877.374.2582) or e-mail ContactUs@diamondresorts.com. It's important to note that your account with Diamond needs to be in good standing to qualify for the SurePay program..

FAQ

What is Diamond Resorts?

Diamond Resorts is a wholly owned subsidiary of Hilton Grand Vacations. It was an independent timeshare and vacation ownership company until it was purchased by HGV in 2021. Following the purchase, Diamond's resorts became part of HGV's resort portfolio, and Diamond itself became a brand and subsidiary of HGV. Diamond Resorts offers over 400 resorts in distinctive locations around the world, with comfort, choice, and flexibility. You can also enjoy exclusive events with your favorite country music artists, sports heroes, and more, and access to a world of entertainment and activities. The Diamond portfolio includes managed and affiliated properties in more than 370 vacation destinations around the world that offer groups, families, and individual travelers distinctive accommodations where they most want to vacation. Diamond Resorts and Hotels feature spacious suites, many complete with living rooms, dining areas, full or partial kitchens, private bedrooms, and laundry facilities so you can leave behind the stresses of home without sacrificing convenience..

FAQ

diamondresorts.com Return Policy?

Diamond Resorts offers a program called Transitions™ for members and owners who wish to relinquish all or part of their vacation ownership. Eligibility for this program requires no existing loan balance or other lien encumbering the vacation ownership, current payment of all maintenance fees up to the year for which you are relinquishing, a clear and free title to the vacation ownership, and all future reservations must be cancelled or traveled on prior to submitting a request.

In terms of shipping, delivery is made FOB Delivery Point. The Purchase Order number must appear on all shipping documents, shipping labels, bills of lading, air waybills, invoices, correspondence, and any other documents pertaining to the Purchase Order. If replacement of the Goods is required, the Seller shall, at its expense, promptly replace the nonconforming or defective Goods and pay for all related expenses, including transportation charges for the return of the defective goods and the delivery of replacement Goods.

Please note that due to state regulations and/or shipping requirements, Diamond Resorts cannot ship wine to certain states..

FAQ

How do I contact customer service at Diamond Resorts?

To contact Diamond Resorts customer service, there are several options available. One can call the customer service line at +1 (345) 359-0005 or 877-311-9466. The operating hours for the customer service line are MON-TUE 6:00 AM - 6:00 PM (PST), WED-FRI 6:00 AM - 5:00 PM (PST), and SAT 7:00 AM - 5:00 PM (PST). Alternatively, an email can be sent to customerservicesm@diamondresorts.com. For those in Europe, the contact number is +44 (0) (800)358-6991. Please note that these details are subject to change, so it's always a good idea to check the official Diamond Resorts website for the most current information..

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